Help Center

How can we help you today? Ask questions, read rules or open a ticket.

Open Ticket

Answers within 24 business hours.

Abrir agora

Live Chat

Available for VIP users.

Iniciar chat

Other ways we help

We're around on several channels. Pick the one that fits you.

Track ticket

See real-time status, replies and history of your tickets. Everything that matters in one place.

View my tickets

System status

Check the health of the API, payment processing, deliveries and other marketplace services before opening a ticket.

Open status page

Guides & Tutorials

Learn everything about the M9 platform.

Rules & Regulations

Guidelines to keep our community safe.

User Conduct

Be respectful. Hate speech is not tolerated.

Ler regulamento

Anti-Fraud

Fraud attempts result in permaban.

Ler regulamento

Delivery Times

Sellers must respect agreed deadlines.

Ler regulamento
Ver todas as regras

Connect with us

Prefer to chat outside a ticket? We're here too.

Discord community

Join our official Discord, swap tips with other sellers and buyers, and keep up with what's new.

Join Discord

Email us

Prefer email? Send your message to our team and get a reply within 24 business hours.

Send email

Frequently Asked Questions

Quick answers to the most common questions.

Always enable 2FA and never share your password.

Yes, within 7 days if the product was not as described.

Open a ticket with all proofs. We will investigate and refund if proven.